Small ITEMS – Parcel VIA FEDEX (USUALLY Free Shipping)
For smaller items, we offer free standard shipping via FedEx for baskets over £60. This applies to mainland UK and to eligible small parcels, which typically include accessories, small firepit components, and MiniBlaze tabletop fire pits. Some items attract a modest shipping charge.
- Shipping Carrier: FedEx
- Cost: Free
- Min basket: £60
- Delivery Time: Usually 1-2 business days
- Exceptions: Small baskets are subject to a modest delivery charge, as are some larger items.
Large ITEMS – PALLET VIA The Pallet Network
For larger items, such as full-sized firepits or bulky accessories, we partner with The Pallet Network to provide safe and reliable shipping. Shipping on these items is free for mainland England & Wales deliveries. Northern Ireland, the Scottish Highlands & Islands, and the Isle of Wight may incur an additional location-based charge, which will show automatically at checkout.
- Shipping Carrier: The Pallet Network
- Cost: Free for mainland England & Wales. A location-based charge may apply for Northern Ireland, the Scottish Highlands & Islands, and the Isle of Wight.
- Delivery Time: This will be communicated during ordering and production – usually 4 – 6 week, but this varies throughout the year.
- Delivery Window: Our delivery service operates as an all-day pallet service, available between 8 am and 6 pm. Specific delivery times cannot be guaranteed unless arranged in advance.
- Delivery Type: This is a kerbside delivery service only. Our delivery partners will bring the item to your kerbside but are not responsible for moving it beyond this point or providing installation services. In reality they wheel use the pallet truck to take the pallet as far as they can.
- Delivery Vehicle: Items are delivered on a large vehicle, think bin lorry size. If there are any access restrictions in your area please let us know and we may be able to organise an alternative method.
- Receiving the Delivery: We recommend having someone available to take receipt of the delivery. If no one is available, the driver can leave the item when they call to confirm delivery.
Shipping FAQs
- How do I know if my item qualifies as a “small” or “large” parcel?
Items are classified based on weight and dimensions. If you’re unsure, the shipping type (and any associated costs) will automatically be displayed in your cart at checkout. - Do you ship internationally?
We do ship internationally; this will need to be quoted separately. Please contact us for any international inquiries. - What if I’m not available for a pallet delivery?
If you won’t be available during the delivery window, please let us know in advance. The delivery driver will call to confirm delivery and can leave the item if you have pre-approved this option.
If you have any questions or need further assistance, please contact us. We’re here to help ensure your order arrives smoothly and on time!
